Services > Multi-vendor Hardware Maintenance



In todaya€?s business environment, the need to maintain a highly reliable and constantly available IT operation is vital to survival. Businesses need to protect themselves against any costly, prolonged downtime. Meanwhile, the complexity of your multi-vendor IT infrastructure increases, as does the cost to service and support this heterogeneous environment. Evolute can help you meet the challenge of managing your complex IT support infrastructure while reducing costs at the same time.

Single Point of Contact for Data Center Support
As a maintenance service provider, Evolute serves as a single point of contact for your server and storage support requirement. We provide hardware maintenance and software support for your data center with enterprise class equipment. We support Sun Microsystems, Hewlett Packard, Compaq, Dell and IBM system running UNIX, Linux and Windows operating systems.

We offer cost-effective maintenance services customized to each clienta€?s unique requirements. Highly flexible and customer- centric, we provide solutions that enable our customers to meet their target service level, minimizing downtime while reducing their total system support cost by up to 50%.

Local Expertise 24 Hours a Day
Evolute maintenance is backed by our local 24x7 support infrastructure that provides onsite support for hardware, operating systems and systems administration problems. Our support line is staffed by experienced engineers who are certified in their areas of expertise. They are available to provide 24x7 onsite support to ensure minimal downtime for any of your data center equipment.

Call Escalation Process
Evolute engineers are supported by a stringent call escalation process, ensuring that all problems get resolved in the shortest possible timeframe. Should the need arise, our local engineer is able to call upon further in-depth expertise from outside of the country.

Best-of-Breed Parts Planning and Logistics Support
We engage industry best practices in parts analysis and planning. Through years of experience and access to historical failure rate data, you can be assured we have every part in stock to fix any systems breakdown. Coupled with our meticulous logistics planning, we ensure that our engineers arrive at your site on time with the right part, thus minimizing any unnecessary downtime.

Complete or Partnership Delivery
Onsite Service and Support a€“ Evolutea€?s onsite service with 24x7 technical support. We cover unlimited parts replacement and onsite technical support by certified engineers. Responsible end-to-end, we ensure faulty systems are restored to operation within the committed Service Level Agreement (SLA)

Partnership Service Delivery a€“ As our co-delivery service partner, you leverage on your in-house technical resources to provide first level onsite support. Evolute provides second level technical support, provision of spares and delivery of replacement parts onsite.